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FAQs

If you can’t find the answer to your question below, please contact us

You may also find what you’re looking for in our Arrival Information.

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General Questions

What time is check in and check out?

Check in time is 4pm onwards. Check out by 10am.

Do I need to let you know when I am arriving?

No. Glasney Lodge Reception is open 24 hours a day so your key will always be available for collection for your check in time.

Are bed linen and towels provided?

Yes. One hand towel and one bath towel is provided per person and beds are fully made. You can request additional pillows or duvets from reception should you need them.

Can I leave my luggage at reception?

Yes, subject to availability.

Can I have more than two people in my room?

No. Due to fire safety regulations the double en suite rooms are for a maximum of two people. There is no capacity for extra beds in the bedrooms.

Do you provide travel cots?

Travel cots are not provided for any of our properties. You are welcome to bring your own small travel cot, but you are strongly advised to ensure that fire exits are kept clear at all times. We advise that any cot is positioned at the window side of the bed.

Can I have an extra bed in my room?

No extra beds are provided in any of the rooms at any of our properties. Rooms are not large enough for additional beds.

Is Wi-Fi available?

Free Wi-Fi is available. Log-on details are available at Glasney Lodge reception and will be in your room.

Is breakfast provided?

Breakfast is not included in your booking. Koofi, our licensed Café-Bar is open daily, serving pastries, breakfast baps and barista coffee for breakfast at an additional fee. Please pay when ordering at Koofi.

There is also a shared kitchen in each corridor which you can use to prepare your own breakfast. This is a shared space so please respect fellow guests and clean up after yourself.

Is there a lounge area?

There is no lounge area or soft seating area for Glasney Rooms or the 7-bed Glasney Flats. 1 bed-Glasney Flats do have a lounge with soft seating.

How secure are the rooms?

Access to rooms is controlled by security keys or fobs. Individual bedrooms for Glasney Rooms are also accessed via keys which will be issued at check-in. Please note, bedrooms do not lock automatically behind you and guests are responsible for ensuring that they lock their rooms when necessary.

Can I use the Sports Centre?

The Sports Centre is available for court hire and use of the gym and fitness classes. A range of fitness classes for all abilities (zumba, kettle bells, spinning) are run throughout the week. Please visit or call the Sports Centre for the latest admission prices - 01326 370770.

How far away is the beach?

There are four beaches in Falmouth, which is approximately a 10 minute drive from the campus. Gyllyngvase Beach is perhaps the nearest with a large car park, water sports facilities, rock pools, gardens and a wonderful café bistro situated right on the beach. For further details of the other beaches and local visitor attractions, please see the Explore Cornwall pages on this website.

Can I bring my pet?

No, with the exception of guide dogs, pets are not allowed in the accommodation on campus. If you are bringing a guide dog, please advise us in advance of your arrival.